Privacy Policy

Introduction

Welcome to Ember Dashion Hotel ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued identification (as required by law)
• Loyalty program information and preferences
• Special requests and accessibility needs

Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Website usage data and cookies
• Location data (with your consent)
• Security camera footage in public areas

How We Use Your Information

We use the information we collect for various purposes, including:

• Processing reservations and providing hotel services
• Personalizing your experience and preferences
• Processing payments and managing billing
• Communicating with you about your stay and our services
• Improving our services and customer experience
• Complying with legal obligations and safety requirements
• Marketing and promotional communications (with your consent)
• Fraud prevention and security purposes

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist us in operating our business
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Safety and Security: To protect rights, property, or safety of guests and staff
• With Your Consent: When you explicitly agree to sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and firewalls
• Regular security assessments and updates
• Employee training on data protection
• Access controls and authentication procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations and regulations
• Resolve disputes and enforce agreements
• Provide ongoing services and support

Guest registration records are typically retained for 7 years as required by Canadian hospitality regulations.

Your Rights and Choices

Under Canadian privacy laws, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Opt-out: Unsubscribe from marketing communications
• Complaint: Lodge a complaint with privacy authorities

To exercise these rights, please contact us using the information provided below.

International Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our premises

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.